Let us help with your most frequently asked questions.
Frequently asked questions
We've gathered answers to the questions we're asked most often.
You'll find answers to our most frequently asked questions below. If you still need assistance, we're only a message away.
Order and Shipping
Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.
Please track your order at our Tracking page https://17track.net/en
No - on functionalfuture.co.uk, we only ship to the UK. If you are located in the EU, and wish to place an order, please visit functionalfuture.eu. If you are a danish customer, visit functionalfuture.dk
Please make sure you tracked your order from our Tracking page. If you believe that the package has been lost, call our danish number: +45 28 25 12 17 (09:00 - 14:00 CET)
Exchange and Return
Please check our return/refund/exchange policy here.
Dry products can be exchanged or returned, as they're stored at room temperature and therefore pose no health risk when sent back.
Chilled products cannot be exchanged or refunded, as we cannot guarantee the product has been kept properly refrigerated throughout the period after delivery. Reselling it would pose a health risk, so we're unable to accept it back.
We'd love to hear from you
If you have any questions, please fill in this contact form, and our team will reach you back as soon as possible.